Operational Excellence Leader
Core
Lead the Canadian Service Tools and Operational Supplies programs, ensuring Field Service teams have access to tools and equipment for safe, effective, and efficient customer service while driving operational excellence through process improvement and performance metrics.
Role type
Senior operational excellence leader (service tools & supply chain)
Builds
Service tools and operational supplies programs for Field Service teams
Domain
Healthcare technology / Field Service operations
Required skills
operational excellence, supply chain management, budget management, supplier management, quality compliance, process improvement, cross-functional leadership, data analytics, project management, stakeholder influence
Preferred skills
healthcare technology experience, Field Service operations, major system implementations, QMS, EHS, asset management, enterprise service management
Technologies
ServiceMax, Daily Management System (DMS), QMS, EHS
Responsibilities
Manage $1.25M+ annual Service Tools budget and lifecycle; oversee tool procurement, calibration, repair, and inventory; drive operational rigor via performance metrics and DMS; lead CAPA activities and quality audits; resolve tool availability and supplier performance issues; implement sustainable operating mechanisms for service performance.
Seniority
Senior, hands-on IC
