Analista de Gestión Operativa
Core
Provide administrative support for field service operations, focusing on preventive maintenance scheduling, service order management, and process continuity.
Role type
Operational Management Analyst
Builds
Field service operational efficiency and data quality
Domain
Pharmaceuticals / Field Service Management
Deliverable
dashboards & analysis
Required skills
Preventive maintenance scheduling, Service order management, Contract management, Parts ordering, Payment processing, Logistics management, Distributor training, Calibration tool management, Data quality management, Field Service system proficiency
Preferred skills
Salesforce Field Service experience
Responsibilities
Coordinate preventive maintenance schedules and track pending work; Review and close service orders ensuring complete documentation; Create and manage accounting contracts in the Field Service system; Generate and manage spare parts orders; Process payments to support specialists and distributors; Manage returns and reverse logistics; Train distributors on administrative processes; Dispatch and track calibration tools; Prepare client documentation and correspondence; Act as a key user for the Field Service system; Participate in internal and external compliance audits; Generate operational reports and KPIs; Maintain and clean customer and equipment data records; Coordinate meetings, agendas, and travel; Collaborate with technicians, clinical specialists, and providers across countries; Identify operational deviations and propose practical solutions.