Sr. Mgr, Business Operations Mgmt
Core
Lead the global Spares Operations Customer Service Organization, driving end-to-end process standardization, digital transformation, and scalable growth for Lam's global services business.
Role type
Senior Manager, Global Business Operations (Customer Service)
Builds
Global customer service operating model, standardized processes, and digital infrastructure for B2B support.
Domain
Industrial manufacturing (Lam) / B2B Customer Service / Supply Chain
Required skills
Global call center operations leadership, process standardization, global operating model design, complex supply chain management, SAP integration, B2B integration technologies (EDI, APIs), strategic planning, budgeting, cross-functional transformation leadership
Preferred skills
Digital transformation in service operations, Microsoft Dynamics/CRM familiarity, multilingual/global service environment experience, large globally distributed team leadership, data-driven decision-making, agentic systems design
Technologies
SAP, NICE CXone, EDI, APIs, Microsoft Dynamics
Responsibilities
Define and execute global customer service strategy; Drive global process standardization across customer service and order management; Lead transformation initiatives including SAP-enabled process improvements and automation; Own global service performance leveraging analytics; Own project prioritization, portfolio governance, and resource allocation; Lead and develop a global team; Implement and optimize B2B Capabilities; Drive cross-functional engagement for governance; Serve as a change agent for continuous improvement.
Seniority
Senior Manager, hands-on IC with strategic oversight