Team Lead Service Operations
Core
Lead daily operations of a technical support crew to ensure seamless radar service delivery, managing queues, spare parts logistics, and escalated technical cases.
Role type
Senior Team Lead, Service Operations
Builds
Scalable service subscription models and operational workflows for global radar tracking systems (via careerplan.io/jobs/865d4918-4726-4e33-8770-c1723157a4c1-team-lead-service-operations-at-robin-radar)
Domain
High-tech hardware/electronics (radar systems) + Technical Support Operations
Required skills
Operational leadership, Jira Service Management, ERP systems, SLA management, spare parts logistics, technical de-escalation, process improvement, commercial service strategy
Preferred skills
Engineering or Business Administration degree, experience in high-tech hardware, cross-cultural communication, analytical mindset
Technologies
Jira Service Management, ERP systems, Confluence
Responsibilities
Set daily priorities and coach sub-team members, oversee ticket queues and incident assignments, resolve escalated technical cases, design service subscription models, refine operational workflows and documentation, partner with engineering to feed back incident root causes
Seniority
Senior, hands-on IC with team leadership
