Director of Field Operations (f/m/d)
Core
Own end-to-end delivery of installations, on-site service, and scheduled maintenance for multi-million-euro MRI imaging systems across Europe and the US.
Role type
Director of Field Operations (Hardware/Industrial Equipment)
Builds
Reliable uptime and operational maturity for Orbem's biological imaging systems in customer production lines.
Domain
Industrial AI / Medical Imaging / Agriculture / Food Processing
Deliverable
production ML models | product features | infrastructure
Required skills
Field operations leadership, multi-region team management, operational model design, continuous improvement methodologies, stakeholder management, technical fluency in hardware installation, crisis escalation, capacity planning, vendor/partner management.
Preferred skills
Lean/Six Sigma certification, experience scaling field operations in deep-tech or capital-equipment companies, experience with field service management tooling.
Technologies
Field service management systems, installation documentation tools, spare parts planning software.
Responsibilities
Own end-to-end delivery of installations and maintenance; empower regional leaders and project managers; resolve escalations on-site; raise SOP maturity; implement continuous improvement; lead and develop the field operations team; design organizational structure for growth.
Seniority
Director, strategic leadership with hands-on operational involvement
