Strategic Account Director
Core
Win new business with large enterprises by building trusted relationships with executive buyers and guiding complex opportunities from first conversation through close using Zendesk's service and AI solutions.
Role type
Senior IC Strategic Account Director (Enterprise SaaS)
Builds
New enterprise accounts and complex deals for Zendesk's service and AI platform
Domain
B2B SaaS / Customer Experience / AI
Required skills
complex B2B SaaS sales, executive engagement, consultative discovery, deal ownership, commercial judgment, forecasting, cross-functional collaboration
Preferred skills
closing large net-new enterprise deals, demand creation, ROI storytelling, competitive positioning, channel partner management, service operations knowledge
Technologies
Zendesk platform, AI tools, CRM
Responsibilities
Build and manage qualified pipeline through prospecting and partner relationships; Lead complex sales from discovery to close; Connect customer goals to Zendesk platform and AI solutions; Build relationships across executive, business, technical, finance, security, and procurement teams; Own pursuit strategy and commercial decisions; Coordinate Solution Engineers, Product Specialists, and other teams to advance opportunities.
Seniority
Senior, hands-on IC
