Manager, SMB Sales
Core
Lead a team of Account Executives to drive new business and expansion revenue for Zendesk's SMB customers using AI-informed solutions.
Role type
Senior Sales Manager (SMB)
Builds
AI-driven customer service platforms for small and medium-sized businesses
Domain
SaaS / Customer Experience / AI
Deliverable
production ML models
Required skills
Sales leadership, quota achievement, team coaching, AI tool integration, predictive analytics, cross-functional partnership, strategic planning, forecasting, process automation
Preferred skills
SaaS or Customer Support technology experience, managing high-velocity sales teams, early career talent development, data-driven decision making
Technologies
AI tools, predictive analytics, automation, dashboards
Responsibilities
Lead, coach, and develop a team of Account Executives; Recruit, onboard, and mentor talent; Guide the team through complex sales cycles using AI insights; Support AEs in building strategic customer roadmaps; Identify expansion and renewal opportunities; Partner with Solutions Engineers and Product teams; Conduct weekly forecast and pipeline reviews; Build and maintain dashboards for sales efficiency; Report on team performance to senior leadership; Innovate sales processes by automating workflows
Seniority
Senior, hands-on IC