SMB Account Executive - Expansion
Core
Drive top-line revenue growth for Zendesk's SMB segment by acquiring new customers, closing deals, and expanding accounts using AI-powered strategies and insights.
Role type
Senior IC SMB Account Executive (SaaS)
Builds
Customer relationships and revenue growth for small and medium-sized businesses
Domain
SaaS / Customer Experience / AI
Deliverable
production ML models
Required skills
B2B sales, SaaS sales, AI product knowledge, consultative selling, pipeline management, forecasting, cross-selling, up-selling, ROI analysis, Salesforce proficiency
Preferred skills
Solution engineering experience, AI market trend analysis, territory planning, negotiation
Technologies
Salesforce, Outreach, Clari
Responsibilities
Acquire new SMB customers, manage complex sales cycles, co-create AI transformation roadmaps, track and forecast pipeline, handle renewals, collaborate with cross-functional teams
Seniority
Mid-Senior, hands-on IC