Sales Engineer
Core
Presales Sales Engineer supporting Account Executives in the AMER region to configure software demonstrations, build proof-of-concepts, and address technical requirements for mid-market customers.
Role type
Mid-market Sales Engineer (Presales)
Builds
Standard sandbox environments, proof-of-concept setups, and technical deliverables for Zendesk's core platform and AI solutions.
Domain
B2B SaaS, Customer Experience (CX), Generative AI
Deliverable
product features
Required skills
Solution selling, API integration, JSON/webhooks troubleshooting, Generative AI landscape knowledge, CRM/help desk workflows, Technical discovery, RFP/RFI response
Preferred skills
JavaScript scripting, Technical documentation, Advanced English communication
Technologies
Zendesk platform, APIs, Webhooks, JSON, Generative AI models
Responsibilities
Configure and deliver value-mapped product presentations, Assist in technical discovery to uncover system dependencies, Build standard sandbox environments and POCs, Address security and architectural questionnaires, Leverage internal framework templates and pre-built API recipes
Seniority
Mid-level, hands-on IC
