Sr. Sales Engineer
Core
Lead pre-sales engagement for Agentic AI solutions, designing technical narratives and demos to help enterprises automate customer service and optimize operations.
Role type
Senior Sales Engineer (Agentic AI / GenAI)
Builds
Pre-sales demos, Proofs of Value (POVs), and scoped AI Agents (Voice/Chat, Copilots) for enterprise contact centers.
Domain
Customer Experience (CX) / Generative AI / Contact Center as a Service (CCaaS)
Deliverable
production ML models | product features
Required skills
Generative AI & LLM proficiency, Contact Center ecosystem knowledge, Technical architecture skills, Executive presence, Cross-functional collaboration
Preferred skills
Experience with CCaaS platforms (NICE, Genesys, Five9, Amazon Connect), RAG implementation, Agentic frameworks
Technologies
OpenAI, Claude, Gemini, RAG, REST APIs, Webhooks, SFTP, LLM-as-a-Judge
Responsibilities
Lead strategic enterprise discovery sessions with C-suite and VPs, Design and deliver high-impact demos and POVs, Build and scope AI Agents within the platform, Showcase advanced AI capabilities (intent recognition, call quality scoring), Navigate complex enterprise architectures, Act as a strategic advisor on security and compliance, Drive product innovation via customer feedback, Ensure pilot success during POCs
Seniority
Senior, hands-on IC