Senior SMB Account Executive
Core
Senior Account Executive driving top-line revenue growth for SMB customers by hunting new opportunities, closing deals, and leveraging AI-powered strategies to accelerate adoption and expansion.
Role type
Senior IC Account Executive (SMB)
Builds
Zendesk AI-informed customer experience solutions for SMB organizations
Domain
SaaS / Customer Experience / AI
Deliverable
production ML models | product features
Required skills
B2B SaaS sales, AI product architecture knowledge, Salesforce CRM, pipeline management, consultative selling, cross-selling/up-selling, territory planning, data-driven forecasting
Preferred skills
AI market trend analysis, technical solution design, stakeholder management, strategic thinking
Technologies
Salesforce, Outreach, Clari, AI tools
Responsibilities
Acquire new SMB customers and manage full sales cycles; Co-create AI transformation roadmaps with customers; Develop data-backed ROI cases; Conduct consultative technical conversations on AI integrations; Forecast pipeline and meet revenue targets; Identify cross-sell and up-sell opportunities; Champion customer voice and AI thought leadership.
Seniority
Senior, hands-on IC