AI Solutions Manager, SMB
Core
Drive adoption, expansion, and renewal for SMB/Mid-Market customers of an AI observability platform, ensuring they achieve measurable business outcomes with AI/ML solutions.
Role type
Senior Account Executive / Customer Success Manager (SMB & Mid-Market)
Builds
AI observability and evaluation platform for AI/ML teams
Domain
SaaS / AI Engineering / Observability
Deliverable
client delivery
Required skills
SaaS customer success management, expansion and upsell revenue generation, account planning, stakeholder management (VP/C-suite), technical product demonstration, CRM hygiene
Preferred skills
AI/ML workflows familiarity, GenAI technologies knowledge
Responsibilities
Build relationships with AI/ML practitioners and executives, conduct discovery to propose tailored solutions, run workshops and training sessions, run business reviews to demonstrate value, identify growth opportunities, own the full expansion and renewal sales cycle
Seniority
Mid-Senior, hands-on IC