AI Solutions Manager, Digital Native
Core
Partner with SMB and Mid-Market AI/ML teams to drive adoption, shape product use cases, and ensure customer success with an AI observability platform.
Role type
Account Executive / Customer Success Manager (SMB & Mid-Market)
Builds
AI observability and evaluation platform for AI agents and applications
Domain
AI/ML infrastructure, Generative AI, Observability
Deliverable
client delivery
Required skills
SaaS Customer Success management, expansion and upsell revenue generation, account planning, stakeholder management (VP/C-suite), technical product demonstration, workshop facilitation, CRM hygiene
Preferred skills
AI/ML workflows knowledge, GenAI technologies familiarity
Responsibilities
Build relationships with AI/ML practitioners and executives, conduct discovery to propose tailored solutions, collaborate with technical teams on implementations, run onboarding workshops and business reviews, identify growth opportunities, own expansion and renewal sales cycles
Seniority
Mid-level, hands-on client-facing role
