SMB Account Executive
Core
Drive top-line revenue growth for Zendesk's SMB segment by acquiring new customers, expanding existing accounts, and closing deals using AI-powered sales strategies.
Role type
SMB Account Executive (SaaS)
Builds
Zendesk AI-informed customer experience solutions for small and medium-sized businesses
Domain
SaaS / Customer Experience / AI
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
B2B SaaS sales, account expansion (cross-sell/up-sell), complex sales cycle management, consultative selling, ROI articulation, Salesforce CRM proficiency, territory planning, forecasting
Preferred skills
AI product architecture knowledge, AI market trend analysis, technical integrations understanding, data-driven decision making
Technologies
Salesforce, Outreach, Clari
Responsibilities
Acquire new SMB customers and expand existing accounts; manage and nurture customer relationships to ensure retention; lead complex sales cycles with AI insights; co-create AI transformation roadmaps with customers; develop data-backed ROI cases; hold consultative technical conversations on AI architecture; anticipate AI market trends; build and track sales pipeline; collaborate with marketing and cross-functional teams; handle renewals and onboarding
Seniority
Mid-level, hands-on IC
