Claims Team Leader
Core
Lead a team of 10-15 auto liability adjusters and vendors to manage complex claims, arbitrations, and settlements while ensuring exceptional customer service via chat.
Role type
Senior Claims Team Leader (Supervisory)
Builds
Auto liability claim resolutions and customer service interactions
Domain
Insurance (Auto Liability)
Deliverable
client delivery
Required skills
Claims Processing, Conflict Management, Employee Supervision, Negotiation
Responsibilities
Manage and motivate adjuster staff and vendors; oversee complex arbitrations and claim settlements; resolve high-level customer conflicts; analyze unit reports and track departmental measures; conduct ride-alongs and file reviews to review employee work quality.
Seniority
Senior, hands-on IC with supervisory duties
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