Manager, Claims Operations (Auto Non Injury Complex)
Core
Lead and manage auto, property, and other claims operations employees to investigate, evaluate, and negotiate claims for members.
Role type
Manager, Claims Operations
Builds
Claims resolution and member service solutions
Domain
Insurance (Auto Non-Injury Complex)
Deliverable
client delivery
Required skills
Claims handling, team leadership, operational process improvement, risk management, regulatory compliance, data interpretation, hiring and coaching
Preferred skills
Total loss claims handling, complex non-injury auto coverage decisioning, physical damage claims, coaching claims adjusters, US military experience
Technologies
Claims management systems (implied by data interpretation and file review)
Responsibilities
Inspect and review quality of claim files, coach employees on claims handling, identify opportunities to improve operational effectiveness, manage workload volumes and staffing, monitor work for adherence to guidelines, handle escalations, facilitate employee skill development, ensure risk control
Seniority
Manager, hands-on leadership