Coordonnateur(-trice) Indemnisation - Pertes majeures et révision
Core
Coordinate major loss claims and lead a team of claims experts to achieve strategic goals and service quality standards for Promutuel Assurance members.
Role type
Senior Claims Coordinator / Team Lead (Major Losses)
Builds
Claims management processes, team performance, and customer service standards for a mutual insurance group.
Domain
Insurance (Property & Casualty / Major Losses)
Deliverable
client delivery
Required skills
Major loss claims settlement, team coaching and management, strategic planning, service quality auditing, stakeholder communication, HR performance management
Preferred skills
Advanced coaching practices, complex case intervention, multi-department collaboration
Technologies
None stated
Responsibilities
Contribute to strategic planning and action plans; coach experts on complex/major claims; monitor service quality via audits and feedback; manage team schedules and continuity; oversee HR performance evaluations; represent the company at public events.
Seniority
Senior, hands-on IC with team leadership