Coordonnateur(-trice) Indemnisation - Pertes majeures et révision
Core
Coordinate major loss claims and lead a team of claims experts to achieve strategic objectives and service quality targets for Promutuel Assurance.
Role type
Senior Claims Coordinator / Team Lead
Builds
Strategic action plans, compliant claim resolutions, and high-quality customer service experiences.
Domain
Insurance / Major Loss Claims
Required skills
Strategic planning, team coaching, complex case management, customer service quality assurance, HR management, stakeholder communication, judgment, autonomy, diplomacy
Preferred skills
Coaching best practices, talent development
Technologies
None stated
Responsibilities
Contribute to strategic planning and action plans; coach experts on complex/major claims; monitor service quality via audits and feedback; manage communications with policyholders; schedule staff and manage absences; participate in HR performance evaluations; collaborate with departments; represent the company at public events.
Seniority
Senior, hands-on IC with team leadership