Claims Supervisor
Core
Supervising staff and activities for accurate processing of mortgage claims, resolving complex claims, and overseeing department operations in management's absence.
Role type
Claims Supervisor
Builds
Mortgage insurance claims processing and resolution
Domain
Insurance / Mortgage
Deliverable
client delivery
Required skills
Negotiation, analytical skills, organizational skills, coaching, training, scheduling coordination, compliance monitoring, personnel issue resolution
Preferred skills
Property insurance claims adjusting, catastrophe experience, field experience, mortgage insurance coverage knowledge
Technologies
MS Word, Excel, AS400
Responsibilities
Supervise staff and activities involved in processing CPI claims, resolve complex claims and client complaints, train new employees and update procedures, coordinate scheduling change requests, oversee claim processing in manager's absence, provide coaching and feedback on performance goals
Seniority
Mid-level, supervisory IC