Senior Manager, Claims
Core
Managing day-to-day operations of the Long Term Disability claims team, ensuring accurate risk management, and fostering client relations.
Role type
Senior Manager, Life & Disability Claims
Builds
Long Term Disability claims operations and client service
Domain
Insurance (Life & Disability)
Deliverable
client delivery
Required skills
disability claims management, team leadership, risk management, regulatory compliance, operational metrics analysis, policy/contract interpretation, complex claims resolution, training and development, client prospecting, audit execution, product development support, continuing education, negotiation, conflict management, presentation skills, time management, MS Office proficiency
Preferred skills
prior management experience, technical proficiency in disability products
Technologies
MS Word, Excel
Responsibilities
Lead, manage, hire, train, retain, and motivate a team of claims professionals; ensure team operations are efficient, effective, and compliant with federal and state requirements; evaluate team plans for continual improvement; develop and foster excellent relationships with clients; collaborate with internal and external partners regarding client profitability; address client complaints promptly; utilize operational metrics to track trends and adjust tactics; participate in developing internal policies, procedures, and systems; support technological initiatives for claims process enhancement; execute claim management initiatives; conduct internal and external training sessions; conduct internal and external claim audits; participate in new client prospecting and implementation; complete continuing education requirements to maintain license; participate in industry meetings; participate in product development and enhancement.
Seniority
Senior, hands-on IC with management responsibilities