Senior Product Sales Specialist (Employee Service)
Core
Senior sales specialist driving B2B SaaS growth for Zendesk's Employee Service platform by winning deals and providing technical depth.
Role type
Senior Product Sales Specialist (Employee Service)
Builds
Zendesk Employee Service solutions for enterprise customers to streamline internal operations and foster engagement.
Domain
B2B SaaS / Enterprise Service Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
B2B SaaS sales, technical credibility (integrations/APIs/data models), strategic communication, complex deal navigation, collaboration, mobility
Preferred skills
ITIL Foundation certification, experience with ServiceNow/Freshservice/Jira Service Management, AI & automation in service use cases, cross-functional service depth (HR/Facilities/Finance)
Technologies
Zendesk, ServiceNow, Freshservice, Jira Service Management, BMC
Responsibilities
Partner with core sales teams to drive Service Management opportunities from discovery to close, lead technical discovery with IT/HR/Finance stakeholders, deliver domain-specific demonstrations and proofs-of-concept, navigate technical objections and competitive comparisons, educate and up-skill regional sales organization, act as bridge between market and product development
Seniority
Senior, hands-on IC
