Senior Product Sales Specialist (Employee Service)
Core
Senior Product Sales Specialist driving growth for Zendesk's Employee Service solutions by winning deals and owning technical depth.
Role type
Senior IC product sales specialist (Employee Service)
Builds
Zendesk Employee Service platform features and account growth
Domain
SaaS / Enterprise Service Management
Required skills
B2B SaaS sales, technical credibility (integrations/APIs/data models), strategic communication, complex deal navigation, collaboration, mobility
Preferred skills
ITIL Foundation certification, ServiceNow/Freshservice/Jira Service Management experience, AI & automation in service use cases, cross-functional service depth (HR/Facilities/Finance)
Technologies
Zendesk, ServiceNow, Freshservice, Jira Service Management, BMC
Responsibilities
Partner with core sales teams to drive Service Management opportunities from discovery to close, lead technical discovery with IT/HR/Facilities/Finance, deliver domain-specific demonstrations and proofs-of-concept, navigate technical objections and competitive comparisons, educate and up-skill regional sales organization, act as bridge between market and product development
Seniority
Senior, hands-on IC