Product Support Specialist - Americas
Core
Troubleshoot complex SaaS integrations and guide customers through detailed workflows for Ashby's enterprise hiring software.
Role type
Senior IC Product Support Specialist (Technical)
Builds
Ashby's enterprise software suite for talent leaders and hiring managers
Domain
SaaS / Enterprise HR Tech
Deliverable
client delivery
Required skills
SaaS troubleshooting, technical issue isolation, systematic thinking, asynchronous communication, B2B support experience, complex workflow navigation
Preferred skills
workflow automation, technical enablement creation, deep product knowledge of rapidly evolving platforms
Technologies
Ashby platform, complex SaaS integrations
Responsibilities
Handle end-to-end troubleshooting of sophisticated integrations, explain technical issues concisely to diverse audiences, develop workflow automation to improve team efficacy, synthesize engineering work for team enablement, balance investigation with customer communication in fast-moving environments
Seniority
Mid-Senior, hands-on IC
