SMB Product Specialist, Core
Core
Guide small business owners through Homebase's Core platform (scheduling, time tracking, hiring, HR) via chat, email, and phone to remove friction and maximize product value.
Role type
Senior IC Product Specialist (Customer Experience)
Builds
Customer support interactions and product feedback loops for Homebase's Core platform
Domain
SaaS / SMB HR & Operations
Deliverable
client delivery
Required skills
Customer support experience, technical product knowledge, critical thinking, problem-solving, CRM/ticketing platform proficiency, AI tool usage
Preferred skills
Experience with Zendesk/Salesforce/Intercom, experimentation with AI tools
Technologies
Zendesk, Salesforce, Intercom, AI tools
Responsibilities
Deliver customer support via chat, email, and phone; become an expert in Homebase's Core platform; identify feature opportunities for customers; investigate and resolve customer issues; partner with Product and Engineering; provide actionable product feedback; leverage AI for productivity and support quality
Seniority
Mid-level, hands-on IC