Business Development Representative
Core
Hunting high-growth SMB, Commercial, and Enterprise accounts to uncover pain points and influence multi-million-dollar deals for Zendesk's AI-powered customer experience platform.
Role type
Business Development Representative (SMB/Commercial/Enterprise)
Builds
High-value sales pipeline for AI-driven CX solutions
Domain
SaaS / Customer Experience (CX) / Artificial Intelligence
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Outbound prospecting, executive engagement, consultative selling, pipeline management, multi-stakeholder partnership
Preferred skills
Curiosity for AI and SaaS, resilience, self-starting mindset
Technologies
Zendesk CX platform, AI automation tools
Responsibilities
Engage exec-level prospects to identify CX and AI gaps, drive pipeline through targeted outbound prospecting, partner with Account Executives and Product teams on priority accounts, qualify opportunities with a value-led approach, manage pipeline with discipline and clarity
Seniority
Mid-level, hands-on IC