PLG Sales Representative
Core
Handle high-volume inbound inquiries via chat, email, and call to guide prospects and customers through the purchasing journey for Zendesk's customer experience solutions.
Role type
Product Led Growth Sales Representative (SDR/BDR)
Builds
Zendesk customer engagement and revenue pipeline
Domain
Customer Experience (CX) Software / SaaS
Deliverable
product features | client delivery
Required skills
written communication, sales fundamentals, multitasking, strategic thinking, customer engagement, opportunity qualification, product learning
Preferred skills
secondary language (French, German, Spanish, Portuguese), SDR/BDR experience, prior customer-facing role
Technologies
Zendesk solution
Responsibilities
Respond to high volume of inbound leads and customer inquiries via messaging and email, guide prospects through purchasing journey, proactively follow up on queries to ensure resolution, articulate value of Zendesk products, identify opportunities for handover to account managers, exceed team activity metrics and contribute to revenue goals
Seniority
Entry-level / Individual Contributor