Sales Development Representative
Core
Managing inbound leads, responding to inquiries, and qualifying prospects for the Infobip cloud communication platform.
Role type
Sales Development Representative (Inbound Lead Management)
Builds
Qualified sales opportunities and pipeline for Account Executives and Partnerships
Domain
Cloud Communications (CPaaS) / Enterprise Technology
Deliverable
client delivery
Required skills
Inbound lead management, prospect qualification, B2B sales support, CRM data management, multi-channel communication (phone/chat/email), Salesforce proficiency, Outreach sequence management
Preferred skills
B2B sales experience, familiarity with CPaaS industry, Salesforce and Outreach tool experience
Technologies
Salesforce, Outreach
Responsibilities
Manage inbound leads for the region, respond to phone calls and live chats, assess prospect qualification and customer needs, route prospects to appropriate sales squads, maintain contact sequences in Outreach, keep the customer database accurate, act as a pre-sales development checkpoint, provide feedback to Sales and Marketing departments
Seniority
Individual Contributor, entry-level to mid-level