HR Operational Excellence Analyst
Core
Drive operational excellence in HR Shared Services through process optimization, system enhancements, and service delivery to improve client experience and efficiency.
Role type
Senior HR Operations Analyst (Shared Services)
Builds
HR service delivery processes, knowledge bases, and operational frameworks
Domain
Human Resources / Shared Services
Deliverable
dashboards & analysis
Required skills
Process optimization, Workday, ServiceNow, SLA analysis, Knowledge management, Requirements gathering, UAT execution, Stakeholder management, Data analysis, M&A integration support
Preferred skills
Global mindset, Cross-functional collaboration, Change management (via careerplan.io/jobs/R30200-hr-operational-excellence-analyst-at-crowdstrike)
Technologies
Workday, ServiceNow
Responsibilities
Lead end-to-end operational excellence initiatives from discovery to implementation; Analyze ticket data, SLA performance, and CSAT feedback to identify improvement opportunities; Develop and maintain quality standards and operational frameworks for the HR Service Desk; Own the analytical layer of SLA management and root cause analysis; Create and manage HR knowledge bases, SOPs, and process documentation; Lead requirements gathering, testing strategy, and UAT for new processes and systems; Support M&A integration by drafting offer letters and collecting employee data.
Seniority
Mid-Senior, hands-on IC
