Senior Coordinator, Client Success

St Louis Park, MN, USAFull-time$46k2026-10-13 → 2026-11-10

Core

Senior-level Client Success professional driving retention and growth for Large and Enterprise B2B accounts through strategic account management, proactive support, and onboarding.

Role type

Senior IC Client Success / Strategic Account Manager

Builds

Client relationships, account stability, and revenue growth for enterprise customers

Domain

B2B SaaS / Education & Publishing

Deliverable

client delivery

Required skills

Strategic account management, proactive client support, onboarding execution, QBR leadership, upsell identification, data-driven account health monitoring, team mentorship

Preferred skills

Salesforce CRM proficiency, experience with assessment/learning/development or SaaS products, mentoring experience

Technologies

Salesforce CRM

About wiley

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the jo