Enterprise Customer Success Manager, Asia
Core
Own the success, retention, and growth of Wiley's Enterprise customers across Asia, serving as a trusted post-sale partner to help customers achieve value from their investment.
Role type
Enterprise Customer Success Manager
Builds
Customer retention, usage growth, and account expansion for enterprise clients in the education and publishing domain.
Domain
Education, Publishing, EdTech, SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer success management, account management, stakeholder management, data-driven adoption tracking, problem-solving, cross-functional collaboration, written and spoken English
Preferred skills
Experience in education, EdTech, publishing, digital platforms, SaaS, regional customer management across Asia, onboarding and implementation expertise, upsell opportunity identification, Asian language proficiency
Responsibilities
Manage a portfolio of Enterprise customers across Asia, lead onboarding and adoption planning, track usage and renewal readiness, partner with Sales for renewals and expansions, build relationships with customer stakeholders, resolve adoption barriers and service issues, share customer insights to improve product adoption and regional strategy
Seniority
Manager, hands-on IC
