Enterprise Customer Success Manager
Core
Strategic enterprise account management and retention for a developer documentation platform serving 100M+ developers.
Role type
Senior Enterprise Customer Success Manager
Builds
Documentation platforms for 20,000+ companies including Anthropic, Microsoft, PayPal, Spotify, Coinbase, X
Domain
Developer tools / Technical documentation
Deliverable
client delivery
Required skills
Enterprise stakeholder management, strategic relationship building, account planning, retention strategy, cross-functional collaboration, technical concept explanation, product analytics, automation workflows
Preferred skills
Developer tooling background, API product experience, technical documentation expertise, prompt engineering, AI/ML applications
Technologies
HTML, CSS, JavaScript, Git, API documentation tools, customer success platforms
Responsibilities
Own enterprise customer portfolio, conduct quarterly business reviews, build relationships with leadership and technical decision-makers, create account mapping, drive cross-functional adoption, identify growth opportunities, implement retention strategies, manage onboarding and renewal processes, own customer health scoring, build advocacy programs, translate customer feedback to product requirements, collaborate on technical issue resolution
Seniority
Senior, hands-on IC