Software Engineer III
Core
Develops, tests, and maintains Genesys Cloud CX solutions including voice, digital channels, and integrations for a contact center environment.
Role type
Senior IC Software Engineer (Contact Center/Genesys Cloud)
Builds
Genesys Cloud CX features, integrations, and support tools for BMO's AIR MILES loyalty program
Domain
Financial Services / Contact Center Technology
Deliverable
production ML models | product features
Required skills
Genesys Cloud CX development, Genesys Cloud Architect (IVR, routing, flows), Genesys Cloud Voice configuration, Genesys Cloud Digital channels, Genesys Cloud bot/chatbot development, Genesys Cloud Workforce Management, Genesys Cloud Knowledge Management, RESTful APIs, Python, OAuth 2.0, JSON, unit testing, integration testing, root-cause analysis
Preferred skills
Genesys Cloud certification, BYOC Cloud/SIP/SBC experience, Genesys Cloud Analytics, enterprise-scale migration projects
Technologies
Genesys Cloud, Python, REST APIs, JSON, OAuth 2.0, Webhooks, SIP, BYOC
Responsibilities
Translate user requirements into technical specifications for Genesys Cloud solutions; develop, test, and implement new software programs and integrations; perform preventative and corrective maintenance on core software components; ensure code adherence to security and performance standards; evaluate new technologies for ecosystem fit; manage deployment and release processes; provide production support and troubleshoot complex issues; create technical documentation and runbooks.
Seniority
Mid-Senior, hands-on IC
