Senior PS Consultant
Core
Lead technical implementation and deployment of Genesys Cloud contact center solutions for enterprise customers, managing the full lifecycle from pre-sales scoping to post-go-live support.
Role type
Senior Professional Services Consultant (Technical Lead)
Builds
Contact center solutions (Voice, Email, Chat, SMS) and integrations for enterprise organizations
Domain
Customer Experience (CX) / Contact Center Technology
Required skills
Contact center technology, Genesys Cloud implementation, Omnichannel solutions (Voice, Email, Chat, SMS), REST APIs/JSON, Third-party integrations (Salesforce, Zendesk, ServiceNow), IP Telephony, Agile/Waterfall methodologies, AWS, Networking fundamentals
Preferred skills
Java, C#.NET, Python, PHP, Cisco/Juniper networking certifications, Genesys Cloud Professional/Specialist certifications
Technologies
Genesys Cloud, Salesforce, Zendesk, ServiceNow, JIRA, AWS, Cisco, Polycom, Audiocodes, Wireshark, MS Visio
Responsibilities
Lead technical implementation activities from pre-sales to post-go-live support, develop high-level expertise across Genesys products, resolve complex configurations and defects, provide remote/onsite support for escalations, conduct training for customers and internal teams, maintain project documentation and timesheets
Seniority
Senior, hands-on IC
