Senior PS Consultant
Core
Lead technical implementation and deployment of Genesys Cloud contact center solutions for enterprise customers, managing the full lifecycle from pre-sales scoping to post-go-live support.
Role type
Senior Professional Services Consultant (Implementation & Deployment)
Builds
Contact center platforms (Voice, Email, Chat, SMS) and integrations with CRM/IT systems
Domain
Customer Experience (CX) / Contact Center Technology
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Contact center technology expertise, solution deployment, omnichannel configuration (IVR, Auto Dialer), system integrations (Salesforce, Zendesk, ServiceNow), IP telephony, REST/JSON, flow chart design, defect triage, user training
Preferred skills
AWS, networking fundamentals (Cisco/Juniper), software development (Java, C#.NET, Python, PHP), Genesys certifications
Technologies
Genesys Cloud, Salesforce, Zendesk, ServiceNow, JIRA, AWS, Cisco, Polycom, Audiocodes, Wireshark, MS Visio
Responsibilities
Lead technical implementation activities from pre-sales to hyper-care support, configure contact center base settings and call flows, resolve complex technical issues and defects, provide training to customers and internal teams, manage project delivery in Waterfall or Agile methodologies
Seniority
Senior, hands-on IC
