Lead Software Engineer - Genesys Cloud, Contact Center, IVR
Core
Design, develop, and optimize cloud-based contact center platforms and IVR systems for a financial services organization.
Role type
Lead Software Engineer (Genesys Cloud/Contact Center)
Builds
Cloud contact center platform, IVR flows, and API integrations
Domain
Financial Services / Contact Center Technology
Deliverable
production ML models | product features | infrastructure
Required skills
Genesys Cloud architecture, IVR/call flow design, API integrations (OAuth/REST), Java, SQL, Terraform
Preferred skills
Cloud Architectures, Release Management, Interactive Voice Response (IVR), Application Development
Technologies
Genesys Cloud, AWS/Azure, Terraform, Archy, Postman, Git, Jira, Confluence
Responsibilities
Design and implement IVR flows and contact routing; Perform full platform administration; Develop custom integrations with internal and third-party systems; Configure data actions and reporting; Troubleshoot complex voice technology and routing issues.
Seniority
Senior, hands-on IC with technical leadership
