Genesys Cloud CX Engineer
Core
Configures, develops, and maintains Genesys Cloud CX platform and integrates it with CRM systems to support internal and external business needs.
Role type
Mid-level IC Genesys Cloud CX Engineer
Builds
Configured call flows, system integrations, and data actions for Genesys Cloud CX
Domain
Contact Center Technology / CRM Integration
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Genesys Cloud CX platform configuration, CRM system integration, system documentation, troubleshooting, translating business requirements to technical solutions
Preferred skills
ServiceNow integration, Salesforce integration, SAP CRM integration, call flow diagramming, identity issue resolution
Technologies
Genesys Cloud CX, ServiceNow, Salesforce, SAP CRM
Responsibilities
Configure and enhance Genesys Cloud CX applications, integrate with various CRM systems, document system configurations, troubleshoot platform and identity issues, translate business requirements into technical solutions
Seniority
Mid-level, hands-on IC
