Application Development Senior Advisor
Core
Develop and support conversational Call flows and IVRs to enable personalized customer experiences in assisted service channels (voice, text, chat) for a large financial enterprise.
Role type
Senior IC Application Development Engineer (Conversational AI/IVR)
Builds
Conversational IVRs, CAI applications, and multimedia user experiences for customer service channels
Domain
Financial services / Customer Experience / Conversational AI
Deliverable
production ML models | product features
Required skills
Conversational AI development, IVR application development, Genesys (GVP/Desktop), Java (VXML/backend), Spring/Springboot, JavaScript, Microservices, MongoDB, Kafka, Rabbit MQ, Redis, Postgre SQL, Oracle SQL, ReactJS, AWS, Kubernetes, Jenkins, Junit, EasyMock, Mockito, Graphite, Splunk, Grafana, Nuance, KORE Platform
Preferred skills
Experience in large-scale financial enterprise environments, Voice and digital domain testing tools (Hammer, Cyara)
Technologies
Genesys, Java, VXML, Springboot, JavaScript, MongoDB, Kafka, Rabbit MQ, Redis, Postgre SQL, Oracle SQL, ReactJS, AWS, Kubernetes, Jenkins, Junit, EasyMock, Mockito, Graphite, Splunk, Grafana, Nuance, KORE Platform
Responsibilities
Build, develop, and support Conversational IVRs; Build, configure, and implement CAI applications; Design user experience for multimedia applications; Perform technical planning, integration, systems analysis, design, development, and testing; Provide effort estimates for new projects; Identify and address application integrity issues; Collaborate with design, business, and technology partners; Create and maintain quality code; Provide code maintenance and support during testing and post-production deployment.
Seniority
Senior, hands-on IC