Genesys Cloud Architect
Core
Lead the design, architecture, and evolution of cloud-based contact center solutions on the Genesys Cloud CX platform.
Role type
Senior Genesys Cloud Architect
Builds
Scalable, resilient, and future-ready customer experience solutions
Domain
Contact Center / Customer Experience (CX)
Deliverable
production ML models | product features | infrastructure
Required skills
Genesys Cloud CX expertise, IVR and call flow design, omnichannel solutions, Workforce Management (WFM), API integrations (REST/SOAP), microservices architecture, CRM integration, SIP infrastructure, Session Border Controllers (SBCs), load balancing, infrastructure planning, solution design, deployment, lifecycle management
Preferred skills
AI/ML capabilities, knowledge of Salesforce/Microsoft Dynamics/ServiceNow, business process alignment, CX industry trends
Technologies
Genesys Cloud CX, REST, SOAP, SIP, SBCs, Salesforce, Microsoft Dynamics, ServiceNow
Responsibilities
Lead end-to-end architecture and design of Genesys Cloud CX solutions; Translate business requirements into scalable technical designs; Define and drive the technical roadmap for contact center platforms; Collaborate with enterprise architects for system integration; Provide hands-on technical leadership across solution design, development, testing, and deployment; Guide and mentor engineering teams; Oversee integrations with third-party systems; Ensure solutions meet security, compliance, and performance requirements; Stay current with Genesys Cloud capabilities and CX trends
Seniority
Senior, hands-on IC with mentorship
