Gainsight Developer
Core
Design, configure, and optimize Gainsight solutions to enable proactive customer engagement, retention, and expansion for a global manufacturing technology leader.
Role type
Senior Gainsight Administrator & Developer (Customer Success Technology)
Builds
Scalable customer success programs, automated workflows, and data-driven engagement strategies.
Domain
SaaS Customer Success / Manufacturing Technology
Required skills
Gainsight configuration, Salesforce integration, Rules Engine, Journey Orchestrator, SQL, REST APIs, data modeling, automation frameworks
Preferred skills
Gainsight Administrator Certification (Level 2/3), enterprise-scale Customer Success experience, data governance, user enablement
Technologies
Gainsight, Salesforce, SQL, REST APIs
Responsibilities
Design and optimize Gainsight capabilities (Health Scores, Playbooks, Dashboards); create automated workflows and customer journeys; lead integrations with Salesforce and other platforms; partner with business stakeholders to translate requirements into technical solutions.
Seniority
Senior, hands-on IC
