Customer Success Manager
Core
Own the client lifecycle for CampusGuard's SaaS platform and consulting services, ensuring compliance achievement and security posture improvement for higher education, healthcare, and government clients.
Role type
Senior Customer Success Manager (SaaS/Professional Services)
Builds
SaaS platform adoption and compliance consulting outcomes
Domain
Information Security & Compliance for Higher Education, Healthcare, and Government
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Client Relationship Management, Strategic Thinking, Cross-Functional Collaboration, Data-Driven Decision Making, Influence, Project Management
Preferred skills
Compliance-driven environment experience, Higher education client experience
Technologies
SaaS platforms, Engagement data tools
Responsibilities
Lead end-to-end client success lifecycle including onboarding, success planning, and renewal support; Monitor and assess client health using engagement data and compliance status; Facilitate executive-level business reviews to communicate progress and value; Drive platform adoption through training coordination and usage reviews; Identify expansion opportunities and partner with Sales; Coordinate cross-functional delivery with internal teams.
Seniority
Mid-Senior, hands-on IC
