Senior Customer Success Manager, Commercial +

Sydney, AustraliaFull-time2026-11-06 → 2026-11-10

Hybrid

Core

Guide Upmarket SaaS customers through onboarding, implementation, and value-driven success to achieve security and compliance outcomes.

Role type

Senior Customer Success Manager (Upmarket SaaS)

Builds

Customer retention, health of the book of business, and product adoption for security/compliance platforms.

Domain

SaaS / Cybersecurity & Compliance

Required skills

Strategic account management, customer retention, product adoption, cross-functional partnership, data-driven prioritization, technical problem-solving, stakeholder management, feedback synthesis, self-motivation, critical thinking.

Preferred skills

Security or compliance industry experience, AI fluency.

Technologies

Catalyst (CS platform), SOC 2, ISO 27001, GDPR, HIPAA, USDP, Trust Reports, Risk Management solution.

Responsibilities

Guide customers through onboarding and implementation; partner with Account Managers to flag at-risk accounts and identify expansion opportunities; monitor customer health via Catalyst; serve as the primary point of contact for business outcomes; provide technical answers on compliance frameworks; co-create engagement plays with the CS team; liaise with Support for issue resolution; act as the voice of the customer to the Product team.

Seniority

Senior, hands-on IC

About Vanta

We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged.