Customer Success Manager
Core
Onboard and enable customers to effectively use the Cyber Risk Posture Management (CRPM) platform to meet their security goals.
Role type
Customer Success Manager
Builds
Customer adoption and value realization for the CRPM platform
Domain
Cybersecurity / Risk Management
Deliverable
product features
Required skills
customer onboarding, risk management frameworks, customer relationship management, cross-functional collaboration, documentation, training delivery
Preferred skills
Customer Success tools (ChurnZero, GainSight), CRM (HubSpot, Salesforce), cyber security best practices, API knowledge
Responsibilities
Onboard and manage customers to ensure effective platform usage; Provide success plans, training sessions, and regular check-in calls; Engage customers frequently to drive engagement and value; Translate customer requirements into tailored risk management solutions; Monitor customer health and intervene with proactive education; Advocate for customers and provide insights to internal partners (Product, Sales, Marketing).
