Customer Success Manager
Core
Manage established SaaS customers in restaurant, retail, and service industries to drive adoption, retention, and growth using video security platform data.
Role type
Customer Success Manager (Low Touch)
Builds
Customer retention, product adoption, and revenue growth for multi-location businesses
Domain
SaaS / Video Security / Retail & Hospitality
Deliverable
production ML models
Required skills
SaaS account management, data analysis, consultative selling, retention strategy, escalation management, playbook creation
Preferred skills
Video surveillance experience, regulated environment experience, French/Spanish fluency
Technologies
Video security platforms, health signals dashboards
Responsibilities
Run monthly check-ins using health signals, drive smooth onboarding, grow adoption through best practices, protect retention and find growth, handle escalations, build playbooks and programs, support Sales in pre-sales
Seniority
Mid-level, independent IC
