Inside Client Success Manager
Core
Manage assigned client accounts to drive product adoption, ensure successful integration, and achieve growth targets through cross-sell and upgrades.
Role type
Inside Client Success Manager (Sales-focused)
Builds
Infosec's digital security products and services for enterprise clients
Domain
Education technology / Information security
Deliverable
client delivery
Required skills
consultative selling, account management, relationship building, project management, negotiation, critical thinking, data analysis
Preferred skills
executive communication, Salesforce proficiency, Gainsight usage, industry product knowledge
Responsibilities
Build relationships with new customers and executives; develop strategies to achieve customer objectives; monitor customer usage and health metrics; coordinate with technical support; conduct business appraisals; manage sales pipeline and forecast objectives; execute renewals and incremental growth goals.
Seniority
Individual Contributor, mid-level
