Director, Customer Solutions Engineering
Core
Managing multiple teams to deliver services-driven solutions, ensuring projects are completed on time, within budget, and with exceptional quality for customers.
Role type
Director, Customer Solutions Engineering (Leadership)
Builds
Services-driven solutions and implementations for customers
Domain
Software services delivery / Professional Services
Deliverable
client delivery
Required skills
Team management, process development, organizational re-engineering, scoping, execution, global team leadership, customer engagement, continuous improvement, resource allocation
Preferred skills
Mainframe or IBMi business application solutions, various business application technologies
Responsibilities
Ensure successful delivery of services-driven solutions, understand customer expectations and business priorities, develop and improve CSE methodologies, motivate and lead geographically dispersed teams, foster global knowledge transfer, keep a pulse on customer engagements, provide success measurements, support team member skills growth, collaborate with Business Units for product enhancements
Seniority
Director, strategic leadership & team management