Sr. Manager - Client Services
Core
Overseeing delivery of exceptional client services, managing a team of professionals, and driving strategic guidance to ensure customer satisfaction, retention, and growth.
Role type
Senior Manager, Client Services
Builds
Client-facing campaigns, services, and strategic solutions aligned with business goals
Domain
Marketing, packaging, print, and supply chain solutions
Deliverable
client delivery
Required skills
Team leadership and management, strategic planning, stakeholder influence, CRM systems proficiency, data analytics, workflow optimization, performance evaluation, budget management
Preferred skills
Adaptability in messaging, presentation skills, training and mentoring, problem-solving, operational efficiency analysis
Technologies
Salesforce, Tableau, Google Workspace, MS Office Suite
Responsibilities
Lead and oversee a team of managers and employees to support assigned verticals/regions; Proactively identify and resolve complex issues across functional areas; Establish clear performance expectations and conduct reviews; Provide strategic input into budget development and execution; Guide managers in developing leaders and individual contributors; Ensure cross-functional collaboration to drive business outcomes
Seniority
Senior, hands-on IC with management oversight