Strategic Account Director (Remote)
Core
Senior customer-facing role driving long-term partnership success, revenue growth, and strategic account ownership for higher education institutions.
Role type
Strategic Account Director (Enterprise Sales)
Builds
Digital course materials, courseware (MindTap, WebAssign), and institutional access programs (Cengage Unlimited, Equitable Access, Inclusive Access) for US higher education.
Domain
Higher Education Technology / EdTech
Deliverable
client delivery
Required skills
Strategic account planning, complex contract negotiation, multi-year forecasting, institutional financial modeling, executive-level sales engagement, change management, CRM proficiency (Salesforce), higher education institutional decision-making structures.
Preferred skills
Experience with Cengage business models, data-driven insights synthesis, thought leadership in institutional sales.
Responsibilities
Lead complex contract negotiations with senior academic and administrative leaders; own overall account strategy and forecast; develop multi-year growth, retention, and expansion plans; identify and capitalize on high-impact institutional opportunities; develop financial models to demonstrate ROI; spearhead new business development at an executive level; drive institutional revenue growth and renewals; manage IA/EA/CUI data management and analysis; lead institutional change management efforts; act as a trusted strategic advisor; partner with cross-functional teams for cohesive execution.
Seniority
Senior, hands-on IC