Customer Success Consultant
Core
Strategic partner and trusted advisor ensuring customers achieve desired outcomes through effective use of Cengage technology, driving adoption and long-term value.
Role type
Customer Success Consultant (Sales-aligned)
Builds
Customer retention, renewal, and growth within assigned territory
Domain
Education Technology / Higher Education
Deliverable
client delivery
Required skills
relationship building, revenue target achievement, tailored success planning, proactive training, high-severity issue resolution, data analysis for risk/opportunity identification
Preferred skills
experience in Sales or Customer Success, Educational Technology background, Higher Education landscape knowledge, LMS familiarity
Responsibilities
Act as designated point of contact, achieve revenue targets, develop success plans, provide training, advocate for customers, conduct health checks, analyze customer data
Seniority
Mid-Senior, hands-on IC
