Customer Success Manager
Core
Partner with Account Executives to drive adoption, value realization, and long-term retention for Finastra's financial services solutions across Lending, Payments, and Universal Banking.
Role type
Customer Success Manager (German Speaker)
Builds
Customer success strategies, adoption plans, and value realization outcomes for global banking clients.
Domain
Financial services software (Lending, Payments, Universal Banking)
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Account management, Customer Success Plan development, stakeholder influence and negotiation, cross-sell and up-sell strategy, risk identification and escalation mediation, adoption and health metrics tracking, business acumen, German fluency
Preferred skills
Consulting or customer support background, design-thinking mindset, autonomous ownership
Technologies
Finastra solutions (Lending, Payments, Universal Banking)
Responsibilities
Deliver success strategy aligned with coverage models, build internal partnerships across Sales/Support/Product, lead proactive customer engagement, develop and track Customer Success Plans, coordinate training and resource utilization, identify cross-sell/up-sell opportunities, mediate escalations, track adoption and health metrics, maintain strong customer relationships
Seniority
Individual Contributor, mid-to-senior level
