Customer Success Account Manager - Enterprise customers

## About the role Our CSAM's are positioned and aligned with our customers as Chief Operating Officers or Customer Success Consultants ensuring that we have the appropriate level of engagement to support and drive value and change. As your interests and goals evolve we will enable you to connect you with a diverse, thriving community that can help you grow. As a CSAM your key areas of responsibility will be: Customer Relationship Management You will nurture, establish, and expand relationships with key C-level customer stakeholders to enable clear understanding of customer priorities and goals to align quality solution planning, delivery execution and governance. ## Requirements - Bachelor's degree in Business, Sociology, Psychology, Computer Science, or related field AND strong experience in customer success, solution delivery, practice management, customer-facing consulting, OR portfolio management OR Equivalent experience - Proven years of experience in customer success or related industry roles - ITIL Foundation or equivalent service management certification - Project Management Institute (PMI) or equivalent certification - Prosci or equivalent Change Management certification