Gestionnaire de compte du succès client/ Customer Success Account Manager
Core
Support key customer stakeholders and technical professionals to ensure quality solution delivery and overall service health through trusted partnerships.
Role type
Customer Success Account Manager
Builds
Customer Success Plans (CSPs) and bookable programs of work aligned with account priorities.
Domain
IT Services / Customer Success
Deliverable
client delivery
Required skills
Customer relationship management, solution delivery, program planning, stakeholder engagement, risk identification, proactive intervention, bilingual communication (English/French)
Preferred skills
ITIL Foundation certification, service management practices
Technologies
ITIL Framework
Responsibilities
Develop trusted relationships with key stakeholders and technical professionals, align Customer Success Plans with account priorities, support program planning and reviews, prioritize engagements with technical stakeholders, identify adoption opportunities and retention risks, execute proactive interventions.
Seniority
Mid-Senior, hands-on IC
