Account Manager
Core
Building new business relationships and serving as the first level of support for existing clients in the language and business support services industry.
Role type
Account Manager (Business Development & Client Success)
Builds
New client relationships and expanded service adoption for global clients
Domain
Language services, translation, and business support
Deliverable
client delivery
Required skills
Cold calling, email outreach, LinkedIn networking, lead generation, client negotiation, upselling, client education, production team collaboration, industry trend analysis
Preferred skills
Problem-solving, analytical skills, time management
Technologies
LinkedIn, CRM tools (implied by pipeline management)
Responsibilities
Prospect and engage new clients via cold calls, emails, and networking; build and manage a business pipeline; develop leads through research and events; close new business and expand existing relationships; educate clients on services and value proposition; negotiate rates and deadlines; collaborate with production teams; maintain client relationships through follow-up.
Seniority
Individual Contributor, entry to mid-level
