Technical Account Manager

London (UK)Full-time2026-10-26 → 2026-11-10

Hybrid

Core

Trusted technical advisor serving as the primary technical point of contact for enterprise accounts, bridging customer needs with Zoom's product capabilities through expert consultation and complex issue resolution.

Role type

Senior Technical Account Manager (Enterprise SaaS)

Builds

High-touch technical partnerships and strategic outcomes for enterprise customers using Zoom Workplace.

Domain

Enterprise Communications / Unified Communications / SaaS

Deliverable

client delivery

Required skills

Enterprise account management, complex technical troubleshooting, stakeholder management, strategic consulting, cross-functional collaboration, product adoption strategy, technical escalation management

Preferred skills

Cisco certifications (CCNA/CCNP/CCIE), Unified Communications platform expertise (Cisco/Microsoft/Polycom), system administration (Windows/Mac/Linux), Zoom ecosystem familiarity

Technologies

Zoom Workplace, Cisco, Microsoft, Polycom, IP Telephony, SIP, H.323, Audio/Video codecs, Firewalls, NAT, UDP/TCP/IP, PBX, VoIP

Responsibilities

Provide expert consultations on integration and service optimization for enterprise accounts; Drive complex technical escalations to timely resolution; Engage with senior stakeholders on strategic initiatives; Partner with Account Executives and Customer Success Managers to strengthen relationships; Manage and prioritize technical feature requests; Advocate internally for customer priorities.

About Zoom

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.